FAQ
At Haute Healin' Handz, we understand events happen occasionally in everyone’s life.
Unforeseen events such as sick children, business meetings, car problems, traffic, project deadlines, flight delays, snowstorms, and illness are just of many reasons why one might consider cancelling a massage and skin care appointment. In our commitment to provide a unique and outstanding massage and skin care experience to all to our clients.
Clients need to consider the therapist time, as we have adopted these practices.
Thank you for understanding and abiding by our policies.
Frequently asked questions
Is there a deposit?
YES!!!
Can I pay via CashApp?
Yes! The deposit primarily through Cashapp or VenmoCash.
I'm a new client. What's my next step when booking?
time. All services offered have a specific time schedule and a slightly early arrival
allows for a relaxed and unhurried experience.
your appointment time to fill out your intake form.
• To accommodate today’s busy lifestyle we do often have same day appointments
Any penalities for lateness or missed appointment?
individual appointment.
If you are unable to give us the minimum 24- hours advance notice, you will
be
charged 100% of service
Appointments that are made the same day are subject to paying the 100%
cancellation fee.
Out of respect and consideration to your therapist and other customers: Please
plan accordingly in order to be on time.
appointment for whatever reason will be considered a “NO SHOW”.
services will be DENIED until payment is made.
All “NO SHOWs” and “LATE CANCELLATIONS” ARE SUBJECT TO A
100% Cancellation Fee.
What if I have a health problem?
It’s the responsibility of the client to inform the massage therapist and esthetician of any health conditions or any new health conditions, allergies, special needs or concerns that you may have. Your safety is important to the service provider and some services may not be appropriate for certain conditions. So we the wellness provider can provide appropriate treatment without causing harm or injuries.
Can I record my session for social media?
Yes, but a waiver will have to be signed first. In our efforts to maintain a relaxing and tranquil atmosphere for clients. We ask that all cell phones and pagers be silenced or turned off. According to Maryland State Law all clients/patrons must be DRAPED.
Can me and my best friend split the same session cost?
Packages of multiple sessions are not transferable to another person and cannot be split into smaller segments of time unless specified. (Same rule applies for gift cards)